When you are trying to have access to a Hikvision IP camera or DVR/NVR you’ll stumble upon the message: “Please click here to download and install the plug-in. Close the browser when installing the plugin”. This plugin needs to be installed in order to view your Hikvision CCTV system.
The issue is that even if you install the plugin the message will still show up and bother you every time you need to access your Hikvision IP camera/NVR/DVR. The plugin is installed but looks like something went wrong because the message keeps asking to install the plug-in again and again: “close the browser when installing the plug-in”.
This issue plug-in with the Hikvision DVRs, NVRs, and IP cameras is related to the compatibility mode on Internet Explorer (IE). All you have to do is to configure IE and the error will go away.
By downloading and using software and other materials available via this website, you agree to be legally bound by HIKVISION Materials License Agreement.If you don’t agree to these terms, you may not download or use any of those materials.If you are agreeing on behalf of your company, you represent and warrant that you have legal authority to bind your company to the Materials License. Hikvision Google Chrome Plugin Compatibility Issue (solved) January 31, 2019 Troubleshooting No Comments If you can't get your Hikvision device to show you live video in the Google Chrome and always get the annoying message to download and install the plugin over and over again, this article is for you.
If you have an issue with certain browsers, take a look at the links below as well.
How to fix: “Please click here to download and install the plug-in”
The web component plugin is used by the Hikvsion to show the live image of the cameras and to playback as well. If you don’t install it correctly, you can see the cameras (image fail) and you can’t playback either. Other functions may be disabled such as when you save the settings, they’ll not be applied.
Step 1. Go to the Tools section of the IE and click Compatibility View Settings. (If you don’t see the Tools tab on the top, click the ALT key on the keyboard and it will show up).
Step 2. On the next window the recorder’s IP address (or the ddns) and click Add. The same procedure is you have an IP camera or an NVR.
Step 3. Go again to the Tools tab and this time click Internet Options. Step 4. Open up the Security Tab and click on Trusted sites.
Step 5. Type the IP address of the device and click Add. Make sure the “Require server verification” box is unchecked.
When these two steps are completed the aforementioned issue will be solved permanently. Next time you open up Internet Explorer and try to see the cameras, you won’t see the annoying message “Please click here to download and install the plug-in”.
If for some reason you’re asked again to install the plugin, do the following:
- Restart your laptop of computer
- Update the firmware on the recorder (NVR, DVR) or the IP camera. Some Hikvison units run an updated firmware that doesn’t allow the plug-in to be installed correctly.
- Uninstall any remnant Hikvision plugins you may have installed previously. Go to Control Panel > Programs > Uninstall a program and remove from the application list the one called “webcomponents”. That’s the name for the Hikvsion plugin. Have it uninstalled and go through the previous steps to install the plugin again.
Hikvision No Plugin Detected Mac
In order to view your HikVision cameras from a Mac, you will need to install the IVMS-4200 software first. This article will walk you through the necessary steps.
1. In your web browser, visit : https://us.hikvision.com/en/support-resources/downloads/client-software
Hikvision Live View Plugin
2. Expand the FOR MAC section, and click on the download link
3. Locate the file you downloaded (typically to your Downloads folder) and run the install program.
4. The first time you launch the setup it will ask you to create a Administrator. This has no connection to your account on the Hikvision system but is unique to your computer. You can choose any username and password you wish.
5. Walk through the wizard by clicking ENTER WIZARD and NEXT at the prompts
Hikvision Plugin For Mac
6. Click the ADD button to add your recorder device
7. Choose IP/DOMAIN and enter the info provided by the support team and click ADD when finished.
8. The added device will now appear on your list. You can add additional systems if you have any more to access. Click NEXT when done.
9. There is no GROUP, so click NEXT on this screen.
10. You can IMPORT ALL to select all cameras, then click NEXT. Alternatively you can click NEXT and select the cameras later.
11. When the wizard finishes, you will return to the home screen. You can double click on MAIN VIEW to open the cameras.
12. If you imported all cameras in step 10 they will appear, if not click on the cameras on the left list to add them to the screen on the right.
13. That is it – you now have access to view the cameras from your location on your Mac. As always if there are any issues please email or call Support to open a ticket.
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